Holiday Shipping Times
Shipping companies globally are experiences delays due to the pandemic and labour shortages. It is advised to shop early for this holiday season. Our team is working hard to ensure packages leave our warehouse in a timely manner, however, some delays may occur. We kindly ask for your patience while we push through the holiday rush.
FREE shipping on all orders within Canada.
Please allow a minimum of 1-2 business days for orders to be processed and shipped out of our warehouse in Montreal, Canada. In general, depending on area of residence, you should receive your order within 2-7 business days. *
At checkout, you will be able to upgrade your shipping for a small nominal fee. Please note, this does not speed up the processing time of 1-2 business days, just the transit time to you.
*If you are considered rural or out of area, your order will automatically be shipped via Canada Post Expedited service. If you have a P.O. Box or a RPO box, again your order will automatically be shipped via Canada Post Expedited shipping. North West Territories, Yukon, Nunavut are all shipped via Canada Post Expedited service only.
*Delays from courier companies may occur during peak periods such as Christmas and Thanksgiving.
Due to the pandemic, courier companies (Canada Post and FedEx) are not guaranteeing delivery dates currently. For the most part, we are not seeing any major delays currently.
We are Canadian! No Customs Clearance and Duty Charges
Our packages are shipped from Montreal. You will have no duties or customs clearance issues. All our prices are in Canadian Dollars.
Our products are shipped in discreet packaging (plain package) for your privacy via FREE Canada Post Expedited or for a surcharge, FedEX Overnight or Canada Post Xpresspost.
Please allow 1-3 business days to process and ship your order. Depending on area of residence, you should receive your package within 2-7 business days. All orders are shipped via Canada Post Expedited service with a tracking number. Do take advantage of our FREE SHIPPING* option on any size order.
As a premium service we now offer FedEX Overnight & Canada Post Xpresspost (1-2 Business Days For Ontario & Quebec and 2-3 Business Days for the other provinces.) *Please note these are transit times once shipped. Processing time for all orders are 1-3 business days. For rural areas, please note additional fees may apply. If your postal code has a number "0" as the second digit, this may apply to you. You will be contacted via email.Some exceptions may apply if you are considered "rural" where Canada Post charges a surcharge. You will be notified before shipping if this applies to your purchase.
At this time, we do not offer an overnight option. If you do need something rushed, please contact customer service and we will try to help ensure you get the package quicker. Please note, there are no deliveries on weekends and holidays.
*For customers who do not receive mail on a daily basis, we may notify you regarding a shipping fee. This occurs mostly when your postal code has the number "0" in it. Unfortunately Canada Post does charge a surcharge for deliveries to these areas. We already subsidise your shipping with our "Free Shipping on Every Order" campaign. We will email you promptly if your order applies for these extra shipping charges. Generally those charges range from $5-$20.
Please note, for packages that are unclaimed or considered "RTS (Return To Sender)" via Canada Post for an incomplete address, will be subject to reshipping charge/restocking fee. Please double check your address before submitting your order. If you do notice an error with your address, please notify us via email or phone within 24 hours of placing your order so we can make the change before your package is shipped out.
After an order is submitted, it is very hard for us to cancel or modify an order. Please double check your order before submitting the order. If a change has to be made, please email us right away with the change(s). If possible, we will gladly make the change for you right away.