Return Policy

Incorrect/Damaged Items:

Contact customer service at with your order number and details/images. Report manufacturer defects within 15 days of receiving your order.

Return Policy:

  • Returns are accepted within 60 days of purchase for a size/color exchange, gift card, or refund (conditions apply).
  • Items must be returned unworn, in "like new" condition, and in their original packaging.
  • Clearance items found in the Sale section, Costumes, Pole Wear bottoms, Lingerie bottoms including panties and bodysuits are final sale and cannot be returned.

Return Options within 60 days of Purchase:

  • 0-21 days: gift card, size/color exchange or refund.
  • 21-60 days: gift card or size/color exchange.
  1. Size/Color Exchange: Request a new size/color of the same style (limit one exchange per order).
  2. New Style: Select the gift card option for the value of your initial purchase.
  3. Refund: Available within 21 days of purchase. A restocking fee of $20+tax (1st pair) and $5+tax (each additional item) applies. We will provide you with a Canada Post Return Label.

Return Procedure:

  1. Initiate your return at: Return Portal
  2. Include RMA number with your return.
  3. Return shoes in "like new" condition. Pack the original shoe box inside another box or poly bag to prevent damage. Do not place return shipping label or tape on original shoe box.

Processing Time:

  • You will receive an email notification upon our receipt of your return.
  • Allow 2-3 business days for processing gift cards and exchanges.
  • Allow 1-2 weeks for refund processing.

Additional Notes:

  • A refund can only be made to the payment method used on your order.  If you placed your order using a gift card, a refund would apply to your original gift card.
  • Lingerie exempt items include: Clearance/Sale items, hosiery, stockings, panties, costumes, pasties and accessories (included wigs, shorts etc.) are considered final sale. All lingerie returns go through a thorough inspection for worn items, scent, perfumes etc. Please make sure the items are in their original new and unworn condition and that you have the complete original packaging, including tags, hangers etc.
  • Should our team identify any indication of misuse or abuse of our return policy by a customer or account, we reserve the right to apply a modified return policy to those involved. In such instances, we will promptly notify the affected parties regarding their inclusion under this revised policy.