Do these run true to size?
Yes, these run true to size. KOI does not carry half sizes. If between sizes, size up for a more comfortable fit.
Are these comfortable, and do they suit wider feet?
The chunky platform sole distributes weight evenly and adds stability, making these more comfortable for extended wear than the height suggests. Customers report wearing them comfortably for full days and events once broken in. The fit runs narrow. if you have wide feet, size up one full size for the best fit.
What should I know before wearing the A Secret Arrangement Platform Heels for the first time?
The size on the box will be in UK sizing. KOI is a UK brand and the US size you selected on Shoefreaks.ca has been converted to the correct UK equivalent. Wear them at home for 30 to 60 minutes before your first event to let the upper soften. Patent and glitter uppers have a firm initial feel and benefit from one to two hours of home wear across the first few uses. The material will soften at the flex points and feel noticeably easier after the break-in period.
Who is this style designed for?
This heel is made for alternative fashion dressers, dark romantics and bold occasion wearers who want significant height with distinctive detailing for goth events, nights out, photoshoots and special occasions.
Is this style vegan, how do I care for it, and how long will it last?
Yes, this style is fully vegan. The upper and all materials are synthetic with no animal-derived leather, suede or glues. To care for them, wipe down with a damp cloth and mild soap after each wear. Store in a cool dry place away from direct sunlight to help the material hold its shape and finish. With regular care they hold up well through consistent use.
What if these don't fit, can I return or exchange them?
Shoefreaks is a Canadian retailer so there are no duties or surprise fees on delivery. Free shipping is included on every order within Canada. Easy 60 Day Return Policy. Sale items are final sale. Full details at shoefreaks.ca/pages/return-policy.
