Holiday Shipping Times
Shipping companies globally are experiences delays due to the pandemic and labour shortages. It is advised to shop early for this holiday season. Our team is working hard to ensure packages leave our warehouse in a timely manner, however, some delays may occur. We kindly ask for your patience while we push through the holiday rush.
FREE shipping on all orders within Canada.
Please allow a minimum of 1-2 business days for orders to be processed and shipped out of our warehouse in Montreal, Canada. In general, depending on area of residence, you should receive your order within 2-7 business days. *
At checkout, you will be able to upgrade your shipping for a small nominal fee. Please note, this does not speed up the processing time of 1-2 business days, just the transit time to you.
*If you are considered rural or out of area, your order will automatically be shipped via Canada Post Expedited service. If you have a P.O. Box or a RPO box, again your order will automatically be shipped via Canada Post Expedited shipping. North West Territories, Yukon, Nunavut are all shipped via Canada Post Expedited service only.
*Delays from courier companies may occur during peak periods such as Christmas and Thanksgiving.
Due to the pandemic, courier companies (Canada Post and FedEx) are not guaranteeing delivery dates currently. For the most part, we are not seeing any major delays currently.
We are Canadian! No Customs Clearance and Duty Charges
Our packages are shipped from Montreal. You will have no duties or customs clearance issues. All our prices are in Canadian Dollars.
Our products are shipped in discreet packaging (plain package) for your privacy via FREE Canada Post Expedited or for a surcharge, FedEX Overnight or Canada Post Xpresspost.
For more information, please refer to our shipping policy: https://shoefreaks.ca/pages/
Retuns & Exchanges
You have 60 days to return your pair of shoes for a different size of the same style or a full store credit from the date of purchase. Sale or Clearance items are non-returnable and are considered Final Sale. For more information please refer to our return policy: https://www.shoefreaks.ca/tools/returns .