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FREE shipping on all orders within Canada.
Shoefreaks offers FREE shipping on all orders throughout Canada. Please allow 2-7 Business days for delivery of your package from the date of purchase. Upgraded options are available at checkout for a small nominal fee.
Due to the high demand during our holiday sales period, delivery/processing times may run longer than usual. You can expect a delay of 2-3 additional business days. Our shipping team is working hard to make sure you get your order ASAP.
We are Canadian! No Customs Clearance and Duty Charges
Our packages are shipped and packed from our warehouse in Montreal. You will have no duties or custom brokerage charges. All our prices are in Canadian Dollars.
Our products are shipped in discreet plain packaging for your privacy for FREE using Canada Post Expedited, Rivo (Air Canada) and FedEx.
For more information, please refer to our shipping policy: https://shoefreaks.ca/pages/
Returns & Exchanges
You have 60 days to return your pair of shoes for an exchange, gift card or refund* from the date of purchase. Non Returnable items include sale/clearance items, panties, hosiery, wigs, pasties, and costumes. These items are considered final sale. For more information, please refer to our return policy: https://shoefreaks.ca/pages/return-policy.
*Delays from courier companies and our shipping team may occur during peak periods such as Christmas and Thanksgiving.
*If you are considered rural or out of the area, your order will automatically be shipped via Canada Post Expedited service. If you have a P.O. Box or a RPO box, again your order will automatically be shipped via Canada Post Expedited shipping. Northwest Territories, Yukon, Nunavut are all shipped via Canada Post Expedited service only.
*Packages that are unclaimed or considered "RTS (Return To Sender)" from the courier company for an incomplete address, will be subject to reshipping charge/restocking fee. Please double check your address before submitting your order. If you do notice an error with your address, please notify us via email or phone within 24 hours of placing your order so we can make the change before your package is shipped out.
*After an order is submitted, it is very hard for us to cancel or modify an order. Please double check your order before submitting the order. If a change has to be made, please email us right away with the change(s). If possible, we will gladly make the change for you right away.
*Refund: Eligible returns must be received within 21 days from the date you received the package. All refunds are subject to a restocking fee and a return label fee.